Welcome to www.meritincentives.com (“Website”)

The owner and operator of the Website is Merit Incentives General Trading LLC, a limited liability company with a registration number 764729 having its registered office at API Trio Office tower, Office 38th Floor Barsha 1, Dubai, United Arab Emirates (“Merit” “We” or “Us”) a.

Please read this Privacy Policy closely. By visiting our Website before providing your personal information to Us or our Website.

You agree that Merit may collect, use, and disclose your personal information as described in this Privacy Policy. We routinely update this Privacy Policy as our products and offerings change, so it is your responsibility to check regularly for updates or changes by visiting our Website.

At Merit, we prioritize protecting your personal data and maintaining transparency about how we collect, use, and share the information you provide. This Privacy Policy outlines how we handle your personal data when you interact with our platform, including purchasing or receiving Gift Cards or any of our products and contacting customer service.

1. Information We Collect

We collect personal information to provide you with our services. This includes:

• Direct Information: Personal details such as your name, email address, and phone number when you purchase or receive a Gift Card or any other product. We require this information to process your order.

• Payment Data: We do not store your credit card details. All payment information is securely transmitted directly to our payment provider for processing.

• Automatically Collected Data: During your interaction with the Website, we gather certain technical details such as IP addresses, browser types, device identifiers, and time stamps. We also track the website that referred you to us and record your interactions with emails sent by us.

• Cookies: Our Website uses cookies to enhance your experience. Cookies may be temporary (session cookies) or long-lasting (persistent cookies). You can modify your cookie preferences through your browser settings. Persistent cookies remain on your device until removed, while session cookies are deleted when your browser is closed.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To process and complete your purchases, deliver Gift Cards or any other product, and respond to your inquiries.

• Improvement of Services: We analyze the data to improve your experience, customize future purchases, and refine our Website’s functionality.

• Communication: To send you notifications about your transactions, order confirmations, updates, and customer support messages. We may also send marketing materials about Merit's products and services, as well as those of our business partners.

• Security and Compliance: Your data helps us troubleshoot issues, resolve disputes, and enforce our terms and agreements. We also use this data to comply with applicable laws and cooperate with legal and law enforcement processes when necessary.

3. Sharing and Disclosure of Information

We do not sell or share your personal data with third parties, except under the following circumstances:

• Legal Requirements: If required by law, court order, or government request, we may disclose your personal information in good faith.

• Fraud Prevention and Security: We may share information to protect our customers from fraudulent or harmful activity, defend ourselves against legal claims, and maintain the integrity of our Website.

4. Data Security

We are committed to safeguarding the information you provide. We use industry-standard security measures, including Secure Sockets Layer (SSL) encryption, to protect your personal data during transmission. While we strive to protect your information, it is essential that you maintain the security of your password and computer, especially when using shared devices.

5. International Data Transfers

Your personal data is processed and stored within the United Arab Emirates. By using our Website, you consent to the transfer and storage of your data in this location, as well as any other regions in which we operate to provide the services. We take necessary measures to ensure that your data is fully protected during any such transfers.

6. Your Rights and Choices

We believe in providing you with control over your personal data. You have the following options:

• Access and Update: You can review and update your personal information at any time through your account settings.

• Delete or Object to Processing: You may request the deletion of your account or object to certain uses of your data by contacting our Data Protection Officer at dpo@meritincentives.com . If you choose not to provide necessary data, we may be unable to offer certain services.

• Opt-Out of Marketing: You can unsubscribe from marketing communications by following the instructions in any promotional emails we send.

7. Retention of Data

We retain your personal data for as long as necessary to provide our services, resolve disputes, and comply with legal obligations. Once data is no longer required for these purposes, we securely delete or anonymize it.

8. Children’s Privacy

Our Website is not designed for users under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has provided personal data, we will promptly delete it. By using our Website, you confirm that you are at least 18 years old.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated policy will be posted on our Website with the date of the latest revision. Continued use of our services constitutes your agreement to the terms of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights concerning your personal data, please contact our Data Protection Officer at dpo@meritincentives.com and cc legal@meritincentives.com . 

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